Don’t Surprise your Customers

So yesterday, I had a small printing job that I uploaded to Kinko’s. (It will always be Kinko’s to me, no matter what FedEx decides to call it.) I’ll spare you all of the details, but – when I went to pick it up, I found out that they had printed my black and white document on […]

Eat your own Dogfood

I spent the day helping a client set up a software system to help them keep their bank accounts reconciled. It was a ridiculously frustrating experience. The idea behind the software package is that now that most banks have web sites where you can download a file containing the account activity, it should be simple […]