Is Microsoft the new IBM?

In the early 90’s, I was starting my programming career. I had a job programming COBOL on an IBM mainframe. I wanted a job programming Visual Basic (3) on Windows 3.1.  At the insurance company where I worked, the old guys (you know – the ones over 40) thought you couldn’t possibly run a company […]

Survey questions – don’t make them mandatory

I just closed my account. (Nothing wrong with I use Quicken and so I didn’t really need it.)  In their confirmation email, they gave me the standard “We hate to lose you as a customer. Would you mind filling out a survey to give us feedback?” OK – I’ll take a couple of […]