I’ve noticed that frequently when communication is unclear, the problem is pronouns. More specifically, the pronoun not having a clear antecedent.

“It’s not letting me …”

I work in technology and many times, clients and end users don’t know the correct name to call something, so I hear a lot of “it” used to describe something without it being clear what “it” refers to.

I understand not knowing the correct names of things. When I take my car to the mechanic, the shoe is on the other foot. I try to make up a term (“the curvy thing”). Even if it’s not the technical name, that’s a better antecedent than just saying “it” without context of what you’re referring to. Frequently, there have been several things mentioned earlier in the discussion and “it” isn’t clear enough.